Orders to be made 4 - 6 weeks in advance

FAQ

  • How do I place an order?
  • Is the product dishwasher, microwave, and oven safe?
  • Can I return or exchange an item?
  • Why is there variation from piece to piece?
  • Is it safe to put the product in the freezer?
  • What quantities can I purchase?
  • Do you sell gift vouchers?
  • Does your ware show knife marks?
  • How long does it take to make and send the product?
  • Can I alter my order?
  • What countries do you ship to?
  • How much is shipping?
  • What happens if pieces break in transit?

Product Care

Is the product dishwasher, microwave, and oven safe?

Our pottery is safe to use in domestic and commercial dishwashers. It is also safe to use in microwave ovens, but the dishes must not be empty. Our tableware pieces are not intended for use as cooking vessels and should never be exposed to heating from only one side, e.g. hob, BBQ, grill or flame. Please avoid placing cold items in hot dishes and never transfer pieces from the freezer to an oven or microwave. Very hot pieces should not be placed on cold surfaces or into cold water.

Is it safe to put the product in the freezer?

While we don’t make storage vessels, it is safe to put our pottery in the freezer but this item should never go straight into an oven or microwave until it has warmed to room temperature. Our tableware should not be exposed to sudden changes in temperature as this may cause the piece to crack.

Does your ware show knife marks?

Some matte glazes may be prone to cutlery marking which is usually removeable with products like Barkeeper’s Friend Cleanser. Coloured glaze shows scratching more readily and reasonable care should be taken when stacking ware.

Orders + Shipping

How do I place an order?

Our online store has our full collection. All purchases are to be made here.

What quantities can I purchase?

All our pottery which is classified as dinnerware can be purchased in demoninations of 2, with a minimum of 4 pieces per shape. This means you can build your own dinner set of 4,6,8,10 etc settings. Our platters and serve-ware which are supplementary to our dinnerware can be purchased individually. This is also perfect for gifting. 

How long does it take to make and send the product?

We hold stock of our pottery available through our online store so that it’s ready to pack and despatch. Allow 3-5 business days for packing and shipping.  At times, we may need to make some parts of your order. We will notify you if this if the case, and then it would take 3 to 5 weeks to complete your order.

Can I alter my order?

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.

What countries do you ship to?

Our shipping calculator will only quote for postage to New Zealand addresses. We are able to ship elsewhere, but please contact us directly via info@temukapottery.co.nz to receive a shipping quote.

How much is shipping?

Shipping costs depend on the item you’ve ordered and the country where it’s being delivered. Your shipping costs will be calculated at checkout. 

What happens if pieces break in transit?

If parcels are received damaged or damage is suspected, please either unpack this in the presence of the carrier or sign as ‘packaging damaged, received subject to inspection’ or something similar. Please let us know as soon as possible so we can make contact with the carrier. We’ll either refund you or replace these items free of charge.

Returns

Can I return or exchange an item?

We will only accept returned items if your pottery arrives damaged or is defective. We are unable to exchange pieces or accept returns in other circumstances, therefore please make your selections carefully as purchases are deemed final.

Miscellaneous

Why is there variation from piece to piece?

It’s the nature of hand-crafted pottery that spontaneous variations will exist between pieces. Each piece is individually hand glazed in our NZ studio, and then fired in the kiln. We love the fact that no two pieces are the same and we’d encourage you to embrace the variation as well.

Do you sell gift vouchers?

Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift vouchers are ideal if you’re not sure what to get that special person in your life. Simply buy a gift voucher instead for the value of $50, $100, $150 & $200

Purchase your gift voucher here.